About Us
Skylink Travel & Tours Limited is an IATA Accredited Travel Agency incorporated in July, 1991. Initially, it was operating from a small office until April 1995 when it moved to its present location, a prime business / commercial center around the Royal Palm Dar Es Salaam Hotel / Barclays House.
- Mission Statement
- Our Values
- Affiliations
Client Satisfaction
To assure client satisfaction UNIGLOBE offices will promptly investigate every complaint and will help to secure the adjustment that is appropriate.
We also abide by 10 Customer Commitments.
Technology
- UNIGLOBE® Travel Manager
- UNIGLOBE® Fare Search
- UNIGLOBE® Hotel Exclusives
Our Services
Skylink Travel & Tours Ltd provides travel related services from air travel reservations to shuttle services and more.
Our People
Our People are the source of our strengths providing our corporate intelligence and determine our reputation and vitality. Investment and teamwork are our core human values. We consider our people to be the greatest asset to our company and constantly strive to improve ourselves through various trainings conducted in-house and outside.
- Management Team
- Corporate Office
- All Branches
Client Satisfaction
To assure client satisfaction UNIGLOBE offices will promptly investigate every complaint and will help to secure the adjustment that is appropriate.
We also abide by 10 Customer Commitments.
- UNIGLOBE people are accredited travel professionals. Every UNIGLOBE consultant undergoes extensive customer service and quality assurance training.
- Your UNIGLOBE agency offers a complete range of Travel Management services
- UNIGLOBE clients aren't kept waiting. Every phone, fax or email inquiry is returned promptly. Telephone calls are answered within four rings, and you will never be on hold longer than 30 seconds
- UNIGLOBE reservations are 100% error-free, subject to our multi-point Quality Assurance Check and reconfirmed with our client by phone, fax or email prior to documentation
- UNIGLOBE travel documents are 100% accurate and worry free, subject to our multi-point Quality Assurance Check prior to delivery or pick-up, complete with our 'no surprises' travel itinerary information
- UNIGLOBE is committed to providing the best possible fares and value without compromising service or quality
- UNIGLOBE knows information is the key to controlling travel costs, so we work with you to analyse your needs and provide you with alternatives that minimise cost and maximise choice and value
- As a UNIGLOBE client you will be offered our exclusive Implementation and Ongoing Review programme within the first month
- Every client's experience with us is important. We send every client a Quality Control Card and closely monitor our performance with our Complete Customer Care Programme
- We will respond to any service complaint within 48 hours and any complaint about a UNIGLOBE preferred supplier within 15 business days