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As part of a network of over 700 agencies, UNIGLOBE provides sophisticated leading edge services only a global enterprise can offer. Last year our global travel- spend was CAD$2.6 billion hence our ability to leverage our buying power especially in the air and hotel areas.
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In order for UNIGLOBE to be a travel management leader, we need to ensure that we are capable of providing every possible travel service to our clients. For these services to be of true value to our clients we need to have rigorous systems and policies in place. The ultimate goal is to provide a seamless, prompt, superior and accurate service. In this section of our proposal, we outline the services, systems and policies on which our agency is based.
Our people are professionals; they are carefully screened and trained in our ongoing system-wide training courses; they are well qualified to serve our clients.
Our people are objective in expressing opinions when counselling clients and are careful to avoid misrepresentation and overstatement.
Our people have the experience and background to find the most appropriate and most economical service to fulfil a client’s needs, and exercise care and discrimination in the choice of travel facilities offered to the client.
Our people receive continuing input on trends and developments in the travel industry and are up-to-date on travel services.
UNIGLOBE offices are trained to conduct business with fairness and integrity; our advertising is truthful and fairly describes the qualities of travel services and accommodations offered, free of misleading statements or inferences; every transaction with a client is confidential
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